Решение Заданий 1 и 2 Учебника Английского

Ниже представлены ответы на задания из учебника, оформленные для удобного переписывания в тетрадь. Задание 1. Look at the photos and answer the questions. 1. What problems have the people got? Photo A: The woman is at a customer service desk, likely because her phone is broken or she is unhappy with the service. Photo B: The man is angry because his laptop is smoking and has broken down. Photo C: The woman is frustrated, possibly with a piece of clothing or a service she received. 2. What is each person doing about it? Photo A: She is talking to a customer service assistant to resolve the issue. Photo B: He is expressing his anger and will probably take the laptop back to the shop. Photo C: She is complaining and explaining her problem to someone. Задание 2. Match these sentence halves. 1 — c: I don’t like your attitude, can I see your manager, please? 2 — d: The battery on this phone doesn’t last long enough, can I have a replacement, please? 3 — e: This phone contract is too expensive, I want to cancel it. 4 — a: The publicity on this product is misleading, it doesn’t do what it says on the box. 5 — b: No, I don’t want to swap it for another, I’d rather have my money back. Задание 3. Copy the table and classify the notes. Таблица: Problem: - doesn't work - too small - it's damaged - not loud enough Action: - demand a refund - take it back to shop - ask to speak to manager - exchange it for another Задание Read Aloud. Which sentence in each pair is more polite? 1 — b: I’d like to speak to the manager, please. (Использование "I'd like" вежливее, чем прямой вопрос "Can you..."). 2 — a: I’d like a refund, please. (Фраза "I'd like" звучит более корректно, чем требовательное "I want").